At UAE IPTV, we strive to provide a satisfactory experience for all our customers. We understand that circumstances may arise where you may need to request a refund. This refund policy outlines the terms and conditions governing refund requests for our IPTV service.

1. Eligibility for Refunds:

Refund Eligibility

You are eligible for a refund if you encounter any of the following issues within the first 5 days of your subscription:
1. Service Inaccessibility: If you are unable to access our IPTV service despite having a stable internet connection and compatible device.
2. Severe Buffering: In case of persistent buffering issues that significantly hinder your ability to enjoy the content. Please note that the buffering must be originating from the IPTV server and not due to your internet connection speed.
3 .Unresolved Support Tickets: If you have raised a support ticket for a critical issue within the first 5 days, and the problem remains unresolved.

Refunds for Trials

Please note that trials are not eligible for refunds. Our trial period is intended to allow users to explore our service and decide if it meets their needs before committing to a subscription.

Refund Process

To request a refund, please follow these steps:

1. Contact Customer Support: Reach out to our customer support team within the first 5 days of your subscription by sending an email to [email protected] or via WhatsApp (+447389644752).
2. Describe the Issue: In your refund request, provide your full name, subscription details, and a detailed description of the issue you encountered.
3. Troubleshooting: Our dedicated support team will work with you to troubleshoot and resolve the problem. If the issue persists and falls under the eligible criteria, your refund request will be processed.

4.Refund Decision: Once your request is evaluated, we will promptly inform you of the decision regarding your refund eligibility.

Our customer support team will review your request and process the refund as soon as possible. We strive to issue refunds within 7 Days using the original payment method used during the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution.

Exclusions

Please be aware that our refund policy applies only to the specific issues mentioned above within the 5-day period. Refunds will not be granted for reasons beyond these criteria, such as changes in personal preferences or circumstances.

Contact us

If you have any questions or need further assistance regarding our refund policy, please reach out to our customer support team at [email protected] . We are here to address your concerns and provide the necessary guidance.